Returns & Exchanges

How do I return an item?

IF YOU ARE LOCATED IN THE USA 

Returns 

Undamaged items in their original condition - including all original packaging and tags - may be returned up to 90 days after you have received the item. To make a return, please use the pre-paid FedEx shipping label included in your package. 

Tape the label to the box or envelope you are sending back. If you have the original packing slip, please circle the items you are returning and include it in your package. 

If you do not have the original packing slip, please include a note stating your full name and order number. If you do not have your order number, please reach out to us via support@kaufmann-mercantile.com. 

Please drop off the package at your local FedEx location, or any shipping company that accepts Fedex. You will be refunded after your package has arrived and been processed at our warehouse facility. The funds will be reimbursed to the original payment method. 

To return damaged items, a gift for store credit, or for any other questions, please reach out to our customer support team at support@kaufmann-mercantile.com. 

Exchanges 

The best way to exchange an item is to place a new order on our website for the correct item, and return your current product using the above instructions for “Returns”. Unfortunately, we cannot guarantee every exchange in case the correct product is not in stock at the time of the return. 

If you have any questions, please don’t hesitate to reach out to us via email: support@kaufmann-mercantile.com.

IF YOU ARE LOCATED OUTSIDE THE USA 

Returns and Exchanges 

For all returns and exchanges outside the United States, please contact our customer service team at: support@kaufmann-mercantile.com. 

x
  • USA
  • Free shipping in the USA for orders $150+
  • $8.95 flat-rate for orders $35 - $150.
  • $4.95 flat-rate for orders under $35.
  • $29 flat-rate 2nd day for all US orders.
  • RETURNS
  • 90 days on all unused items.
  • Free return shipping in the US.
  • TAXES
  • NY & NC.
  • INTERNATIONAL SHIPPING
  • Kaufmann Mercantile has partnered with BorderFree to offer shipping around the world. During checkout BorderFree will estimate charges for shipping, customs, and duties as applicable depending on the destination for your order. We currently offer the below attractive flat shipping rates with minimum orders.

  • Shipping-chart
  • Click here to read our terms and conditions.
x

JOIN OUR NEWSLETTER

Newsletter-products

See New Products &
Read New Blog Articles

Newsletter-gift-cards

Get a $7 Gift Card
When You Sign Up

We will never share your information and you can unsubscribe at any time.

x

International Shipping

Kaufmann Mercantile now ships worldwide

Kaufmann Mercantile offers international shopping in your preferred currency –
even if it doesn't match the currency of your shipping destination. Your order total
is guaranteed at the exchange rate when your order is placed.

Borderfree is our global e-commerce partner. While Borderfree handles
your international order and transaction, Kaufmann Mercantile
directly handles all your customer service needs.

or ship to the U.S.