How do I return an item?
IF YOU ARE LOCATED IN THE USA
Undamaged items in their original condition - including all original packaging and tags - may be returned up to 90 days after you have received the item. To make a return, please use the pre-paid FedEx shipping label included in your package.
Tape the label to the box or envelope you are sending back. If you have the original packing slip, please circle the items you are returning and include it in your package.
If you do not have the original packing slip, please include a note stating your full name and order number. If you do not have your order number, please reach out to us via firstname.lastname@example.org.
Please drop off the package at your local FedEx location, or any shipping company that accepts Fedex. You will be refunded after your package has arrived and been processed at our warehouse facility. The funds will be reimbursed to the original payment method.
To return damaged items, a gift for store credit, or for any other questions, please reach out to our customer support team at email@example.com.
The best way to exchange an item is to place a new order on our website for the correct item, and return your current product using the above instructions for “Returns”. Unfortunately, we cannot guarantee every exchange in case the correct product is not in stock at the time of the return.
If you have any questions, please don’t hesitate to reach out to us via email: firstname.lastname@example.org.
IF YOU ARE LOCATED OUTSIDE THE USA
Returns and Exchanges
For all returns and exchanges outside the United States, please contact our customer service team at: email@example.com.
Kaufmann Mercantile has partnered with BorderFree to offer shipping around the world. During checkout BorderFree will estimate charges for shipping, customs, and duties as applicable depending on the destination for your order. We currently offer the below attractive flat shipping rates with minimum orders.
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