What is Kaufmann Mercantile? Kaufmann Mercantile is a curated marketplace for creative, inspiring objects. We scour the globe to find best in class, life-improving products designed to last. When you shop through Kaufmann Mercantile, you purchase directly from the individual artisans and designers behind your products – and you support their livelihood.

How do you find new products? We discover new products in a variety of ways: through our talented team on Bond Street; through our engaged community of curators; and through our members, who also have the opportunity to create for Kaufmann Mercantile.

How do I sell on Kaufmann Mercantile? To become a part of the Kaufmann Mercantile community of designers and artisans from around the world, visit https://www.Kaufmann-Mercantile.com/brands to apply.

How do I contact you? We can be reached via BRANDS for designer recommendations or product inquiries.


Can I order by phone? Yes. You may place phone order by contacting our Support team at (855) 848-3778 between 9am-6pm ET Monday through Thursday and 9am-1pm ET on Friday.

How is sales tax calculated? Sales tax depends on the shipping destination and will be calculated during checkout. For international orders, some countries also require duties and taxes (see SHIPPING for more information).

What payment options do I have? We currently accept American Express, Visa, Mastercard, Discover, and Paypal for United States and international orders. Additionally, we accept most Maestro, Diners Club and JCB for non-US countries.

Is it safe to use my credit card online at Kaufmann Mercantile? Absolutely. Kaufmann Mercantile uses the most up-to-date secure servers to process payments and manage your personal information. For more information about our security and privacy policies, please refer to our Privacy Policy.

How do I check the status of my order? You can easily check the status of your order by logging in to your account and checking your order history page. Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you. Our designers will ship your items directly to you from around the world so please know shipping times vary depending upon the product. The “Shipping & Returns” tab on the product detail page will say how long it will take for the designer to ship the product. On average, U.S. orders take 2 to 3 days to arrive once the designer has shipped your items, this may vary depending your delivery location. As always, if you have any questions about your order, our Support Team is standing by to assist.

Can I change my order once it has been placed? Please contact us as soon as possible. We will do our best to accommodate your request.

How do I redeem store credit? Any available store credit will appear in the top right corner of the homepage. The total will automatically be applied to your next order when you reach the payment page. All store credit will expire after 12 months from the date of issue.


How much does shipping cost? Shipping costs vary depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination. Additional shipping charges may apply for larger items.

How does Kaufmann Mercantile ship products? We currently ship anywhere within the US via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses). Some designers may utilize other shipping methods including FedEX and DHL. Each designer’s lead time may vary so please check the “Shipping & Returns” tab on the product detail page for information regarding the designer’s location and shipping lead time. The ‘Lead time’ is the time necessary for the designer to produce and ship your items, once shipped, US orders typically take 3 business days to arrive. We also ship internationally to over 200 countries through our international partners FedEx and DHL.
If your order contains several items from various designers the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging in to your account and viewing your order history.

How can I expedite shipping for my order? Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you and ship directly to you from around the world, so please know that shipping times vary and are often not negotiable. However, if you would like to expedite delivery after initial dispatch, please contact our Support team as soon as possible for shipping options. The service fee for expedited deliveries varies according to method and location of delivery.

How does Kaufmann Mercantile handle international duties and taxes? Delivery Duties Paid (DDP) will have all duties and taxes calculated at the time of purchase and will be reflected in the final price at the time of payment.

DDP Countries
Antigua Guyana Paraguay
Argentina Honduras Peru
Australia Hong Kong Philippines
Austria Hungary Portugal
Bahrain Iceland Puerto Rico
Bangladesh India Qatar
Barbados Indonesia Reunion Island
Belgium Ireland Romania
Belize Israel Russia
Bermuda Italy Saudi Arabia
Bolivia Jamaica Singapore
Botswana Japan Slovakia
Brazil Jordan Switzerland
Canada Korea, Republic of Taiwan
Chile Kuwait Thailand
China Latvia Trinidad and
Colombia Lithuania Tobago
Costa Rica Luxembourg Turkey
Cyprus Malta United Arab
Czech Republic Martinique Emirates
Denmark Mexico United Kingdom
Ecuador Monaco Uruguay
Egypt Montserrat Venezuela
El Salvador Morocco
Estonia Namibia
Finland Netherlands, The
France New Zealand
Germany Nicaragua
Greece Norway
Grenada Oman
Guatemala Pakistan
  Delivery Duties Unpaid (DDU) destinations will not include taxes and duties at checkout. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.  
DDU Countries
Afghanistan Dominican Republic Madagascar St. Vincent
Albania East Timor Malaysia Swaziland
Algeria Eritrea Maldives Tahiti
American Samoa Ethiopia Marshall Islands Tajikistan
Andorra Falkland Islands Mauritania Tanzania
Angola Faroe Islands Mauritius Tonga
Anguilla Fiji Islands Mayotte Tunisia
Armenia French Guiana Moldova Turkmenistan
Aruba Gabon Mongolia Turks and Caicos
Azerbaijan Gambia Montenegro, Republica of Islands
Bahamas Georgia Mozambique Tuvalu
Belarus Gibraltar Nauru, Republic of Uganda
Benin Greenland Nepal United States
Bhutan Guadeloupe Nevis Uzbekistan
Bonaire Guam New Caledonia Vanuatu
Bosnia and Herzegovina Guernsey Niue Island Virgin Islands (BR)
Brunei Guinea Palau Virgin Islands (US)
Bulgaria Haiti Panama Western Samoa
Cambodia Iraq Papua New Guinea Yugoslavia
Cameroon Jersey Saipan Zambia
Canary Islands Kazakhstan San Marino Zimbabwe
Cape Verde Kenya Sao Tome and Principe
Cayman Islands Kiribati Serbia, Republic of
Commonwealth No. Kosovo Seychelles
Mariana Islands Kyrgyzstan Sierra Leone
Comoros Islands Lebanon Solomon Islands
Cook Islands Liberia Somaliland
Croatia Libya Sri Lanka
Curacao Liechtenstein St. Barthelemy
Djibouti Macau St. Eustatius
Dominica Macedonia St. Maarten

What is your return policy? Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Support team through our Contact Us page or emailing [email protected].

Items that are made-to-order or one-of-a-kind are not eligible for return.

How do I return an item? For most items we accept complimentary returns within 14 days of receipt if the item is unused and in original condition. Return policies are specified on the product detail page.

To return an item, please contact our Support team with your order number, item, and reason for return (your order details can be found in your Order History page. US customers will receive a prepaid UPS or USPS return shipping label via email. Please print this and attach it your package.

For returns outside the return policy, Kaufmann Mercantile reserves the right to not accept the return or issue store credit in place of a full refund.

All returned items must arrive unused and in the original packaging.

Please note, items that are made-to-order or one-of-a-kind are not eligible for return.

Refunds for shipping costs will be determined at our discretion.

Can I exchange an item? Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.

Is there a fee for returns? No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

I received a damaged item. What do I do? If an item arrives in less than perfect condition, please notify us by contacting [email protected]. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

When will I receive credit for a return? Once we have received your return, it may take a few business days to process and credit your account. If you have any questions or concerns about the return process, contact [email protected].

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