New Years memo from KM

In 2013, we invested considerable time and resources into revamping our website and improving our logistics. As always, our goal was to better your experience with our company. Our efforts became a true lesson in how changes don’t always come as immediately as planned – but we’re better off for having taken risks and broken new ground.

Last year had its bumpy moments, such as a much increased interest in our products resulting in lower stock levels during the holidays. If this impacted you, we’re sorry. Please don’t hesitate to email me to let me know if there is anything we could have done – or still can do – better.

After just over three years in business, we’re still in the early stages of learning. How can we build a company that delivers a new kind of value to you, our customer? How can we provide a different shopping experience in ways that haven’t been explored before?

Our goals are clear: We want to offer you well-made, honest and interesting products. And we want you to be able to purchase them in the most convenient way possible.

As our customer, you are among a fast growing group who prefer “more of what matters” over just “more.” You make conscious decisions about which products you buy. In 2014, we’re as committed as ever to making our website an inspiring place to discover unique finds – from great products to how-to articles.

We hope that you are as optimistic as us about this new year.
Wishing you all the best in 2014!

Sebastian & Team

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7 Comments

  1. Robin Matsumoto
    Posted January 1, 2014 at 9:18 PM | Permalink

    You have such a wonderful online store, everything that I have purchased from Kaufmann, I have been very pleased with. It is very high quality and items that are not available in most stores.

  2. Tom
    Posted January 3, 2014 at 12:34 PM | Permalink

    Best store on the web!

  3. Sebastian
    Posted January 3, 2014 at 1:11 PM | Permalink

    Thanks for the kind words!

  4. Rita C
    Posted January 5, 2014 at 4:28 PM | Permalink

    I have found the most amazing products on your site for myself and to give as gifts. I appreciate your effort to find such well made items that aren't readily available in stores.

  5. charlottelst
    Posted January 6, 2014 at 6:10 PM | Permalink

    I find that I can achieve my family's goals for conscientious and small footprint living with the products you sell. I know sometimes products take a while to come back in stock, but that's slow living and I'm fine with that! Many thanks from my husband and me.

  6. Alex Redgrave
    Posted January 12, 2014 at 12:41 PM | Permalink

    Thanks Charlotte! So glad you're on board with our mission for offering quality goods (that sometimes take a little more time to make…).

  7. chowerton244
    Posted February 3, 2014 at 12:54 PM | Permalink

    can't wait to see more!

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