What is Kaufmann Mercantile? Kaufmann Mercantile is a curated marketplace for creative, inspiring objects. We scour the globe to find best in class, life-improving products designed to last. When you shop through Kaufmann Mercantile, you purchase directly from the individual artisans and designers behind your products – and you support their livelihood.
How do you find new products? We discover new products in a variety of ways: through our talented team on Bond Street; through our engaged community of curators; and through our members, who also have the opportunity to create for Kaufmann Mercantile.
How is sales tax calculated? Sales tax depends on the shipping destination and will be calculated during checkout. For international orders, some countries also require duties and taxes (see SHIPPING for more information).
What payment options do I have? We currently accept American Express, Visa, Mastercard, Discover, and Paypal for United States and international orders. Additionally, we accept most Maestro, Diners Club and JCB for non-US countries.
How do I check the status of my order? You can easily check the status of your order by logging in to your account and checking your order history page. Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you. Our designers will ship your items directly to you from around the world so please know shipping times vary depending upon the product. The “Shipping & Returns” tab on the product detail page will say how long it will take for the designer to ship the product. On average, U.S. orders take 2 to 3 days to arrive once the designer has shipped your items, this may vary depending your delivery location. As always, if you have any questions about your order, our Concierge Team is standing by to assist.
Can I change my order once it has been placed? Please contact us as soon as possible. We will do our best to accommodate your request.
How do I redeem store credit? Any available store credit will appear in the top right corner of the homepage. The total will automatically be applied to your next order when you reach the payment page. Store credit related to returns does not expire. Credits related to special promotions may only be available for limited periods of time. Details will be provided in the offer detail.
How much does shipping cost? Shipping costs vary depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination. Additional shipping charges may apply for larger items.
How does Kaufmann Mercantile ship products?
We currently ship anywhere within the US via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses). Some designers may utilize other shipping methods including FedEX and DHL. Each designer’s lead time may vary so please check the “Shipping & Returns” tab on the product detail page for information regarding the designer’s location and shipping lead time. The ‘Lead time’ is the time necessary for the designer to produce and ship your items, once shipped, US orders typically take 3 business days to arrive. We also ship internationally to over 200 countries through our international partners FedEx and DHL.
If your order contains several items from various designers the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging in to your account and viewing your order history.
How can I expedite shipping for my order? Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you and ship directly to you from around the world, so please know that shipping times vary and are often not negotiable. However, if you would like to expedite delivery after initial dispatch, please contact our Concierge team as soon as possible for shipping options. The service fee for expedited deliveries varies according to method and location of delivery.
How does Kaufmann Mercantile handle international duties and taxes? Delivery Duties Paid (DDP) will have all duties and taxes calculated at the time of purchase and will be reflected in the final price at the time of payment.
|Canada||Korea, Republic of||Taiwan|
|Afghanistan||Dominican Republic||Madagascar||St. Vincent|
|American Samoa||Ethiopia||Marshall Islands||Tajikistan|
|Aruba||Gabon||Mongolia||Turks and Caicos|
|Azerbaijan||Gambia||Montenegro, Republica of||Islands|
|Belarus||Gibraltar||Nauru, Republic of||Uganda|
|Bosnia and Herzegovina||Guernsey||Niue Island||Virgin Islands (BR)|
|Brunei||Guinea||Palau||Virgin Islands (US)|
|Cambodia||Iraq||Papua New Guinea||Yugoslavia|
|Canary Islands||Kazakhstan||San Marino||Zimbabwe|
|Cape Verde||Kenya||Sao Tome and Principe|
|Cayman Islands||Kiribati||Serbia, Republic of|
|Mariana Islands||Kyrgyzstan||Sierra Leone|
|Comoros Islands||Lebanon||Solomon Islands|
What is your return policy?
Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing firstname.lastname@example.org.
Items that are made-to-order or one-of-a-kind are not eligible for return.
How do I return an item?
For most items we accept complimentary returns within 14 days of receipt if the item is unused and in original condition. Return policies are specified on the product detail page.
To return an item, please contact our Concierge team with your order number, item, and reason for return (your order details can be found in your Order History page. US customers will receive a prepaid UPS or USPS return shipping label via email. Please print this and attach it your package.
For returns outside the return policy, Kaufmann Mercantile reserves the right to not accept the return or issue store credit in place of a full refund.
All returned items must arrive unused and in the original packaging.
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
Refunds for shipping costs will be determined at our discretion.
Can I exchange an item? Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.
Is there a fee for returns? No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.
I received a damaged item. What do I do? If an item arrives in less than perfect condition, please notify us by contacting email@example.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.
When will I receive credit for a return? Once we have received your return, it may take a few business days to process and credit your account. If you have any questions or concerns about the return process, contact firstname.lastname@example.org.